24x7 Live Support
support@hainangateway.ai
Operational incidents, account issues, and API troubleshooting.
Contact
Global support with multilingual response
For urgent production incidents, use Console > Support Tickets to trigger priority routing to on-duty SRE and compliance staff.
Commercial Partnerships
bd@hainangateway.ai
Enterprise plans, supercomputing cooperation, and channel collaboration.
Compliance Desk
compliance@hainangateway.ai
Data transfer concerns, legal documentation, and region policy checks.
Coverage regions
North America, Europe, Southeast Asia, Middle East. For restricted or sensitive regions, availability depends on compliance policy and KYC outcome.